Viviana Castro's Colleagues at ACF Technologies USA
Oscar Valencia
Analista de Procesos Regional y Auditor de Calidad ISO 9001 e ISO 27001
Viviana Castro's Contact Details
828-398-0040
Bogotá,Bogota,Colombia
ACF Technologies USA
Viviana Castro's Company Details
Our mission at ACF Technologies is to help you create a better customer experience through queue management, BPM, virtual check-in, appointment scheduling, wayfinding, marketing one to one and machine learning technologies. Developed with your customer' comfort in mind, our platform takes the pressure off your staff by allowing patients to check-in quickly and easily. Reduced wait times improve the customer experience, while customized metrics improve your operations. Organizations can access real-time insights into customer journeys, and use this information to improve their experience. Customer Experience Management innovations include:Digitally transform the customer experienceTake advantage of the new engagement technologiesOptimize front and back office processes Learn and respond to consumer behaviorsDrive more revenue based on cost reduction and increasing loyaltyIncrease customer satisfactionAnalytics for leaner processes and cost reductionsInformation and product offerings specific to individual clients