Wally Coates's Contact Details

Wally Coates's Company Details

Whitlock Infrastructure Solutions

Durham, North Carolina, US • 34 Employees
Technology Consulting/Tech Services

Guided by our ValueFirst approach, we help enterprise IT organizations deliver Next Generation IT Operations by focusing on technologies and processes that align with business objectives, address emerging IT challenges, and deliver expected value. WhitlockIS provides operations related consulting, managed services, and support backed by our extensive experience. Areas of particular focus include: – Keeping the lights on is no longer enough. IT organizations and operations must continually innovate and aggressively evolve to keep pace with business needs and compete in a market where disruption is the new norm. – Periodic configuration, license, and security audits are failing to protect businesses from outages, penalties, and damage to reputation. Operations must evolve to efficiently and effectively provide continuous assurances that the services it provides are compliant with industry, government, and corporate policies. – While Service Management core processes are well established in most organizations, they more often than not fail to lead to increased customer satisfaction or service improvements. The IT service management functions need to move beyond logging and working tickets to exploiting operational insights that lead to real gains in service availability, quality, and user satisfaction. – Automation was the genesis for IT yet today IT organizations continue to struggle under the burden of manual procedures and excessive human intervention across the entire spectrum of IT operations. Organizations must formalize an approach to identify, prioritize, and pursue the automation of these procedures using the breadth of supporting technologies available today.