William Dufresne's Contact Details

William Dufresne's Company Details

Solid Rock Consulting

Winter Haven, FL, US • 5 - 9 Employees
Management Consulting

About Solid Rock ConsultingSolid Rock Consulting is a privately held, Workforce Management (WFM) and Workforce Optimization (WFO) consulting firm founded in 2012. We help organizations to start, grow, and scale their Contact Center operations. We do this through implementing technology, optimizing the technology they currently have in place, and by building better workforce teams.Clients work with us from all business sectors to identify their biggest areas for improvement, address their most critical challenges, and make their Contact Center operations better than ever.Our Mission?Our mission is to annihilate the user adoption gap between technology and the user.Why We Win?We win because we fluently speak WFM operations and WFO technology. Companies are far beyond buying fancy technology. Companies want technology that listens and helps them scale to their next level. We act as liaisons between the technology and the user by guiding them through the discipline of workforce management and leveraging technology to help them scale. Clients work with us from all business sectors to identify their biggest areas for improvement, address their most critical challenges, and make their Contact Center operations better than ever.