Wilma Bouwen's Contact Details

Wilma Bouwen's Company Details

TKC digital

Baarn, Utrecht, Netherlands • 43 Employees
Information Technology & Services

TKC digital enables companies to truly service their customers and deliver an excellent customer experience. Our approach is simple: we listen to your customers and make sure they get the service they deserve. It is our expertise to create a perfect match between the right tooling and organizational set up. In our projects we involve your people and your customers to achieve maximum results. Customer loyalty and increased revenue against lower costs are our key focus areas. After the implementation things become serious. We help you to set up and manage your knowledge core across all countries, channels, customer facing departments and ensure knowledge management becomes fun and beneficial. Start learning from your customers and their contacts, increase your first time right and increase your NPS. Simplify life and get rid of complex processes that prevent you to from delivering the service your customers expect from you. Heard this before? Our experience and track record make the difference.Start the change today – it's possible! Contact me if you want to know more.Our specialties: Strategy design & implementation of cross country and cross channel branded knowledge management, social media, customer experience management, e-CRM and self service. Cultural change and implementation. TKC digital is a Tele'Train Talent Company and an Oracle Service Cloud award winning and specialized partner.