Yaela M.

Virtual Call Center Agent at ACD Direct - Centerville, Utah, US

Yaela M.'s Colleagues at ACD Direct
Karet Stamp

Customer Service Agent

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Dominique Epstein

Inbound Customer Service Representative

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Stephanie Giles

customer service representative

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Jessica Hayes

Call Center Customer Service Representative

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Jeff Leinard

Customer Service Representitive

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Yaela M.'s Contact Details
HQ
N/A
Location
Company
ACD Direct
Yaela M.'s Company Details
ACD Direct logo, ACD Direct contact details

ACD Direct

Centerville, Utah, US • 235 Employees
Telecom Services

ACD is a full-service Contact Center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support. Text, phone, email, chat, or digital – the point of interaction is to provide outstanding service with successful outcomes. We are a technology company that connects people and data. – Technology – Experience: Since 2003, ACD has leveraged industry-leading CCaS technology with at-home agents to perfect the flexibility of the gig economy. The world is trying to convert the model that ACD has long perfected and continues to improve. Analysis: ACD uses live quality control and state-of-the-art AI to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs. Development: Our proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement. – People – US-Based: Our staff is spread across the United States, covering all time zones, protecting from regional interruptions. Your calls will never be sent offshore. At-Home: Your customers deserve the highest quality, experienced, educated, and happiest team of agents possible. Our flexible work-from-home model attracts the best of the best with low turnover. Agile Staffing: ACD has developed a robust scheduling system that features short shifts, allowing fast ramping- up or down. This saves you money in crucial ways for your bottom line. Skills-Based: We use proprietary routing and scheduling tools. Agents are certified for your inbound calls and interactions. We record and analyze 100% of your calls to maintain the highest quality. How can we help you? Get in touch: We're here to get you where you want to go. https://acddirect.com/

Contact Center Outsourced Customer Service Solutions Customer Care Voice Over Internet Protocol
Details about ACD Direct
Frequently Asked Questions about Yaela M.
Yaela M. currently works for ACD Direct.
Yaela M.'s role at ACD Direct is Virtual Call Center Agent.
Yaela M.'s email address is ***@acddirect.com. To view Yaela M.'s full email address, please signup to ConnectPlex.
Yaela M. works in the Telecom Services industry.
Yaela M.'s colleagues at ACD Direct are Stephanie Giles, Karet Stamp, Dominique Epstein, Stephanie Giles, Leslie Hoffman, Jessica Hayes, Jeff Leinard and others.
Yaela M.'s phone number is N/A
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