Yossi Abraham

President at Zappix Inc. - Burlington, MA, US

Yossi Abraham's Contact Details
HQ
781-214-8124
Location
Company
Zappix Inc.
Yossi Abraham's Company Details
Zappix Inc. logo, Zappix Inc. contact details

Zappix Inc.

Burlington, MA, US • 20 - 49 Employees
SaaS

Zappix's cloud-based Mobile On-Demand Visual IVR Solution transforms the Customer Care Experience by Improving Customer Satisfaction, Increasing Self Service Rates, Reducing Costs, and Improving Agent Collaboration.Zappix's Visual IVR dramatically improves the customer experience by providing a visual interface on the callers smartphone when calling the call center. With a Visual IVR, the Modern caller now has a new way of getting the information they need by touching their screen to fill out a form, request information, book a service, and more… They no longer need to wait for long lists of menu options and can get the information they called about easily and quickly. Businesses achieve dramatic benefits with Zappix solution:• Significant improvement of Customer Experience (CX) and Net Promoter Score (NPS).• Improves Self-Service rates and containment rate by over 50% using the self-service omni-channel communication - without the need to transfer to a live agent.• Powerful Actionable Analytics that allows the enterprise to assess customers'​ behaviors and improve the customer experience.• Easy to integrate with currently installed IVR system - complementary solution, with simple and quick integration.• A robust management console allows making changes to the Visual IVR menus and publish the updates instantly.

Customer Service App Visual IVR Customer Self Service omni-channel digital re-routing mobile on-demand channel management Call deflection Digital Telephony Net Promoter Score (NPS) Visual Interactive Voice Response Customer Experience (CX) B2C SaaS Prepackaged Software Computer Software
Details about Zappix Inc.
Frequently Asked Questions about Yossi Abraham
Yossi Abraham currently works for Zappix.
Yossi Abraham's role at Zappix is President.
Yossi Abraham's email address is ***@zappix.com. To view Yossi Abraham's full email address, please signup to ConnectPlex.
Yossi Abraham works in the Computer Software industry.
Yossi Abraham's colleagues at Zappix Inc. are Mesrop Davoyan, Michael Demers, Johnny R., Tigran Asatryan, Eden Shuker, Bob Barrows, Payge Wufsus and others.
Yossi Abraham's phone number is 781-214-8124
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