Zoe Thomas's Contact Details

Zoe Thomas's Company Details

Cue Property Settlements

Brisbane City, Queensland, Australia • 1 - 10 Employees
Real Estate

​Cue Property Settlements provides hands-on, third party settlement management to purchasers, on behalf of developers. Cue's philosophy is underpinned by the basic principals of customer care and is measured by three foundation objectives;​REDUCE CANCELLATIONS INCREASE CUSTOMER REFERRALSENCOURAGE REPEAT PURCHASES​Cue delivers a dedicated and proactive customer service and single point of contact throughout the sales process from unconditional exchange, to handover for registered and ​off-the-plan sales. Demonstrating strong, interpersonal communication skills and a passion to provide and encourage customer service excellence, Cue provides consistent communication and support that delivers coordinated settlements. This specialised service is representative of a developers commitment to offering a high quality customer experience and the recognised value of loyal customers in an increasingly competitive market.Cue's settlement process is tailored to each project,​ complementing the product, buyer demographic and completion timeline.The suite of services available include;- Introducing a single point of contact for key stakeholders- Maintaining regular communication via timely customer updates throughout the development process- Preparing effective valuation reports containing key property details and market analysis- Providing the developer with regular settlement risk reports- Facilitating valuation inspections- Conducting pre-settlement inspections with the purchaser/buyer's agent- Prompting and guiding the purchaser through pre-settlement steps including preparing for finance, valuations and handover- Providing the developer with defect reports as identified by the purchaser- Preparing an informative customer FAQ document to accompany the builder's handover manual For more information please visit contact info@cuepropertysettlements.com.au