Zvi Shalev's Contact Details

Zvi Shalev's Company Details

Ziv Shalev Consulting

Tel Aviv-Yafo, Tel Aviv District, Israel • 2 Employees
Information Technology & Services

Contact Center Technology ExpertsSOFTWARE SOLUTIONS FOR ACCELERATING AND IMPROVING PERFORMANCE in your Contact centersWhether you've just started, or have been in the market for years - taking care of your contact center software & IT needs We can lend a hand to match software or outsource solutions to achieveexcellent customer relationshipsWhy Us"Ziv Shalev Consulting" is leading industry expert for improving customer's relationships & contact centers operations. Our solutions led by a team of senior consultants and subject matter experts. For the last 25 years we help and guide all kind of operations to improve customer experiences and strengthen business results.No matter what your Contact centers challenges and strategic initiatives. "Ziv Shalev consulting" is ready to partner with you to map out the next best course for elevating your contact center performance and your team's effectiveness. "Ziv Shalev Consulting" recognize that customer's relationships solutions are only as relevant as the challenges they help solve. This is precisely why "Ziv Shalev Consulting" considers every client situation from an objective, client focused perspective. Whether you know exactly which solutions you need, or have more of an interest in assessing current environment against industry best practice, "Ziv Shalev Consulting" is committed to identifying the best possible solution for YOU.Consulting, establishment and accompaniment of customer relations systems & contact centers. Dealing with wide variety of aspects related to managing organizational communication with your active and potential customers, including work processes, training of human resources, selection and assimilation of technologies:CTICRMIVRVoice recognitionWFMKMOmni channelsE-servicesIncentive management systemsRecording systemsSMS and chat systemsTEM