AltaCima Group is a collaboration of professionals with expertise in Business and Customer Service operations and transaction processing, planning, and strategy. Our focus is on strategy, operations and implementing improvements that will increase operational and financial performance and balance Quality (customer satisfaction, and accuracy-getting it right the first time), Service (timeliness of response), and cost (productivity and efficiency).

Contact Center and Transaction Processing Operations (e.g. phone email chat web based transactions mail self service billing membership enrollment technical support help-lines distribution and fulfillment) Benchmark Reviews - Operational Assessments Organizational structure Process redesign Performance Improvement People strategy including hiring recruiting leadership planning Transaction Monitoring Service strategy Implementation support Buyer Services Vendor Identification Evaluation and Selection Contract SLA Development Vendor Management Outsourcing Strategy Training High Performance Management Techniques Line Management Operations