Aveni
Technology Consulting/Tech Services - N/A, SCO, UK
Aveni Details
Aveni is leading a new era of Risk Assurance by enabling 100% digitisation and automation of the QA process. Using the latest advances in AI, we analyse every customer interaction driving enhanced data insights, comprehensive risk oversight and process automation. As regulatory controls tighten becoming more data-driven, clients are turning to Aveni as a ๐ฎ๐ข๐ค๐ฉ๐ช๐ฏ๐ฆ ๐ญ๐ช๐ฏ๐ฆ ๐ฐ๐ง ๐ฅ๐ฆ๐ง๐ฆ๐ฏ๐ค๐ฆ, to systematically identify and understand risks that matter to them. In addition to effective preventative control, and richer data analytics, we help companies achieve greater productivity, oversight, agent performance and revenue growth, making QA processes significantly faster and scaling oversight from 2% to 100%.With Aveni, you can: โฃ ๐๐ ด๐ ณ๐๐ ฒ๐ ด ๐๐ ธ๐๐ บ. Ensure comprehensive preventative control and protect company reputation by providing systematic evidence for the regulator via increased coverage.โฃ ๐ ผ๐ ฐ๐ ฝ๐ ฐ๐ ถ๐ ด ๐๐ พ๐๐ ๐ ฒ๐ พ๐ ฝ๐๐๐ ผ๐ ด๐ ๐ ณ๐๐๐. Put your customer at the heart of your business operations, ensure that every customer has the outcome they deserve.โฃ ๐ ด๐ ฝ๐ ท๐ ฐ๐ ฝ๐ ฒ๐ ด ๐ ฟ๐๐ พ๐ ณ๐๐ ฒ๐๐ ธ๐ ๐ ธ๐๐. Significantly improve QA efficiency with machine assessment and automatic triage your highest risk interactions. It means your human assessors can focus on the riskiest calls leading to faster remedial action.โฃ ๐ ฑ๐ พ๐ พ๐๐ ๐ ฐ๐ ถ๐ ด๐ ฝ๐ ๐ ฟ๐ ด๐๐ ต๐ พ๐๐ ผ๐ ฐ๐ ฝ๐ ฒ๐ ด. Machine-driven, self-serve insights feeds directly back to agents powering more engaging coaching and learning opportunities to boost performance at scale.โฃ ๐ ณ๐ ด๐ ฟ๐ ป๐ พ๐ ๐๐๐ ธ๐ ฒ๐ บ๐ ป๐ with a solution that's quick and simple to implement and trained on your data to solve your specific challenges.
Aveni Technologies
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