Blackchair offers unparalleled solutions where you can leverage our leading automated management platform to streamline and optimize CCaaS environments, enabling enterprises to maximize efficiency and delivery. Over the last 15 years, Blackchair has pushed the envelope in CCaaS innovation and automation, serving some of the largest businesses and brands globally. Our Products - Symphony delivers complete CCaaS configuration auditing & automation capability along with Operations Portal functionality to deliver a more productive, efficient and transparent CCaaS operating environment. - Clarity provides a complete forensic audit of legacy contact center infrastructure and operations to inform & accelerate CCaaS migration. - Continuance offers configuration tracking, automation, and consultancy services to improve continuance in your Genesys Cloud platform.

Genesys Contact Center Unified Communications Audit Configuration Management Change Management Automation Telephony Avaya Cisco Change Control Compliance Monitoring Release Management Call Center Software Configuration Management Configuration Management Tools Continuous Integration Change Management Software ITIL Release Management Genesys Partner Devops