Dominica Institute of Customer Service
Nonprofit Organization Management - Roseau, Saint George Parish, Dominica
Dominica Institute of Customer Service Employees
Dominica Institute of Customer Service Details
The Institute of Customer Service is the Islands leading agency helping organizations to develop and implement a focus on customer service excellence.By developing workforce capacities Companies are better positioned to deliver a superior service experience. The Institute promotes 8 key enablers to drive effective investments in customer experiences: Leadership Employee Engagement – Creating a Service Culture Plan Insights – Customer Feedback/ Staff insights Customer Experience Planning A Relentless focus on best practice & solving complaints Consistency Effective Measurement Innovation and Business Improvement.
