Merlinda Francois

Board Member at Dominica Institute of Customer Service - Roseau, Saint George Parish, Dominica

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Email (Verified)
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Location
Roseau,Saint George Parish,Dominica

Company
Dominica Institute of Customer Service

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Dominica Institute of Customer Service

Roseau, Saint George Parish, Dominica • 2 Employees
Nonprofit Organization Management

The Institute of Customer Service is the Islands leading agency helping organizations to develop and implement a focus on customer service excellence.By developing workforce capacities Companies are better positioned to deliver a superior service experience. The Institute promotes 8 key enablers to drive effective investments in customer experiences: Leadership Employee Engagement – Creating a Service Culture Plan Insights – Customer Feedback/ Staff insights Customer Experience Planning A Relentless focus on best practice & solving complaints Consistency Effective Measurement Innovation and Business Improvement.

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Merlinda Francois currently works for Dominica Institute of Customer Service.

Merlinda Francois's role at Dominica Institute of Customer Service is Board Member.

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Merlinda Francois works in the Nonprofit Organization Management industry.

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