Eptica is a leading European tech company specialized in intelligent platforms for digital customer experience. Eptica provides brands with conversational and collaborative solutions powered by AI. Founded 16 years ago by Olivier Njamfa, Eptica supports brands to make digital CX the key link in the value chain ensuring their customer service delivers value to consumers and across their business. Eptica is part of the Enghouse Interactive Group.

Multi channel Customer Interaction Software Multichannel Customer Experience Multichannel Customer Engagement Software Web Self-service Customer Service Knowledge Management Email Management Fax-Letter- SMS Web Chat Live Chat Social Customer Service Digital Customer Enagement Natural Language Processing Customer Engagement Hub Linguistic Technology Digital Customer Engagement AI Customer Service Customer Experience Intelligence Customer Intelligence Actionable Insights