Taoufik Massoussi's Company Details
Boulogne Billancourt, Paris, FR • 100 - 249 Employees
SaaS
Eptica is a leading European tech company specialized in intelligent platforms for digital customer experience. Eptica provides brands with conversational and collaborative solutions powered by AI. Founded 16 years ago by Olivier Njamfa, Eptica supports brands to make digital CX the key link in the value chain ensuring their customer service delivers value to consumers and across their business. Eptica is part of the Enghouse Interactive Group.
Multi channel Customer Interaction Software
Multichannel Customer Experience
Multichannel Customer Engagement Software
Web Self-service
Customer Service
Knowledge Management
Email Management
Fax-Letter- SMS
Web Chat
Live Chat
Social Customer Service
Digital Customer Enagement
Natural Language Processing
Customer Engagement Hub
Linguistic Technology
Digital Customer Engagement
AI
Customer Service
Customer Experience Intelligence
Customer Intelligence
Actionable Insights