Telecom Services - Melbourne, VIC, AU
We turn Feedback into ‘Winning On Action' so you can boost results ASAP: Awesome Customer ExperiencesSales Growth Advocacy & Great ReviewsPeople Performance We provide One integrated improvement solution to enable change. We use the latest technology to allow customers to have their say, their way using video, voice, type. They have a virtual conversation after which we provide near real time alerts and feedback designed to be actionable. Our improvement system includes everything you need to go from feedback to action plans and coaching and one-page easy to use reports for managers, regional managers, and insights for national teams to improve the business. We are not another SaaS drop in CX provider – everything we do is focussed on taking action, improving results and measuring improvement. Your true "ROI" is your rate of improvement. So all programs are customised, our team are all experienced in helping your managers embed the habits that will drive behaviour change. We believe that integration is key – so we can help integrate foot traffic data, sales KPIs, eLearning modules and other measures with our feedback results so you have ONE easy to use program to deliver tangible results. Our approach can get actionable feedback from non-buyers, provide real time information around path to purchase and other marketing areas, and we link results directly to social media so you can boost positive word of mouth and attract new clients from the likes of google, product review and more. Prior to Feedback ASAP Phil Prosser was the founder and CEO of GAPbuster Worldwide in 1994. It became the world's largest mystery shopping company with 270 staff and 250,000 shoppers by 2009. He's worked with some of the world's leading brands like McDonald's, Yum, Shell, AT&T, Ladbrokes, United Parcel Service, Body Shop, Carrefour, Starbucks, UK Post, and prior to GAPbuster he was an award winning CMO overseeing a network of 750 retail stores.
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Feedbackasap: Revolutionizing Customer Feedback and Driving Business Results In today's competitive business landscape, understanding customer needs and preferences is crucial for driving growth and success. Feedbackasap, a cutting-edge technology company, is transforming the way businesses gather and utilize customer feedback to improve their operations and boost their bottom line. Located in Melbourne, Australia, Feedbackasap offers an innovative solution that enables businesses to turn customer feedback into actionable insights and tangible results. Their integrated improvement system combines the latest technology with customized programs designed to drive behavior change and measure improvement. The company's focus on integration allows businesses to connect foot traffic data, sales KPIs, eLearning modules, and other measures with their feedback results, providing a seamless and comprehensive solution. Feedbackasap's unique approach enables businesses to gather actionable feedback from non-buyers, gain real-time insights into path to purchase and other marketing areas, and link results directly to social media. This allows businesses to boost positive word of mouth and attract new clients from various sources, including Google, product review, and more. The company's founder and CEO, Phil Prosser, has an impressive track record in the industry. Prior to Feedbackasap, he founded and led GAPbuster Worldwide, which became the world's largest mystery shopping company with 270 staff and 250,000 shoppers by 2009. He has worked with some of the world's leading brands, including McDonald's, Yum, Shell, AT&T, Ladbrokes, United Parcel Service, Body Shop, Carrefour, Starbucks, UK Post, and more. At Feedbackasap, the team is committed to delivering customized solutions that cater to each business's unique needs and goals. Their focus on embedding habits that drive behavior change has helped numerous businesses improve their customer experiences, sales growth, advocacy, and employee performance. With Feedbackasap, businesses can finally bridge the gap between feedback and action, driving tangible results and measuring improvement in real-time. In conclusion, Feedbackasap is revolutionizing the way businesses gather and utilize customer feedback. Their innovative solution and customized approach have made them a trusted partner for businesses looking to improve their operations and drive growth. With their focus on integration, actionable insights, and behavior change, Feedbackasap is the ultimate tool for businesses looking to turn feedback into winning results.
We help businesses improve their customer experiences and sales growth by providing a comprehensive solution for gathering and acting on customer feedback. Our technology allows customers to share their feedback through video, voice, or text, and we provide real-time alerts and actionable feedback to help businesses make improvements. Our system includes everything businesses need to turn feedback into action plans, coaching, and easy-to-use reports for managers and regional managers. We customize our programs to fit each business's needs, and our team helps managers embed the habits that drive behavior change. We also integrate data from various sources, such as foot traffic, sales KPIs, and eLearning modules, to provide a single, easy-to-use program that helps businesses achieve tangible results. Our approach can even gather feedback from non-buyers and provide real-time information on path to purchase and other marketing areas, and we link results directly to social media to help businesses boost positive word of mouth and attract new customers. Our founder, Phil Prosser, has extensive experience in the industry, having founded and led GAPbuster Worldwide, a mystery shopping company that worked with many leading brands.