Phil Prosser's Colleagues at feedbackasap
Phil Prosser's Contact Details
Melbourne, Victoria, Australia
feedbackasap
Phil Prosser's Company Details
We turn Feedback into ‘Winning On Action' so you can boost results ASAP: Awesome Customer ExperiencesSales Growth Advocacy & Great ReviewsPeople Performance We provide One integrated improvement solution to enable change. We use the latest technology to allow customers to have their say, their way using video, voice, type. They have a virtual conversation after which we provide near real time alerts and feedback designed to be actionable. Our improvement system includes everything you need to go from feedback to action plans and coaching and one-page easy to use reports for managers, regional managers, and insights for national teams to improve the business. We are not another SaaS drop in CX provider – everything we do is focussed on taking action, improving results and measuring improvement. Your true "ROI" is your rate of improvement. So all programs are customised, our team are all experienced in helping your managers embed the habits that will drive behaviour change. We believe that integration is key – so we can help integrate foot traffic data, sales KPIs, eLearning modules and other measures with our feedback results so you have ONE easy to use program to deliver tangible results. Our approach can get actionable feedback from non-buyers, provide real time information around path to purchase and other marketing areas, and we link results directly to social media so you can boost positive word of mouth and attract new clients from the likes of google, product review and more. Prior to Feedback ASAP Phil Prosser was the founder and CEO of GAPbuster Worldwide in 1994. It became the world's largest mystery shopping company with 270 staff and 250,000 shoppers by 2009. He's worked with some of the world's leading brands like McDonald's, Yum, Shell, AT&T, Ladbrokes, United Parcel Service, Body Shop, Carrefour, Starbucks, UK Post, and prior to GAPbuster he was an award winning CMO overseeing a network of 750 retail stores.