Financial Dispute Resolution Service
Financial Services - Wellington, Wellington, New Zealand
Financial Dispute Resolution Service Employees
Financial Dispute Resolution Service Details
Financial Dispute Resolution Service helps resolve complaints between consumers and their financial service providers. We are an independent dispute resolution service that is free for consumers. We make it easier for consumers and financial service providers to resolve their disputes and move forward. One of the main reasons advisers have confidence in our scheme is because of our vast knowledge of how the financial advice industry works as well as expertise in financial dispute resolution. We are:• Independent and fair• Collaborative. Why join Financial Dispute Resolution Service? We make it easy to manage complaints with our:• Focus on early resolution• Specialist experience in resolving financial complaints• Expertise to identify the most efficient pathway to resolution• Helpline to provide guidance before a complaint escalates• Free resources to establish your internal complaints process.We have great benefits for members, including:• Competitive annual fees • No application fee• Dispute fees tailored to the level of intervention required• Regular newsletters with information to help your business• Free monthly webinars• Free regional member meetings• Free presentations at your professional development days or conferences• Discounts on CPD training and workshops.To ensure a new member at our Scheme is not paying double annual fees, and so they can join and enjoy the benefits now, we waive the first year membership fee and lock-in the next year, so a new member knows now what they will be paying for the next two years. We don't have a restrictive 12 month rule. We only require 3 months notice.
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