FT Works

Management Consulting - Los Altos, CA, US

FT Works Details

FT Works helps technology companies create and improve their customer success and support operations through a wide range of consulting, training, and coaching services. Our proprietary methodology, the Five Layers of Support (SM), encompasses offerings, processes, people, tools, and metrics -- for a holistic view.

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Website: ftworks.com
Employees: 5 - 9
HQ: 650-559-9826
Location: Los Altos, CA, US
Revenue: 500k - 1 Million
Support strategy definition Tech support and customer service skills training Support portfolios pricing and sales Process definition and streamlining Tool selection and ROI Support communities Support websites Support metrics Customer success Customer experience Customer journey map Management Consulting Management Services
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