Becky Staaden's Company Details
Los Altos, CA, US • 5 - 9 Employees
Management Consulting
FT Works helps technology companies create and improve their customer success and support operations through a wide range of consulting, training, and coaching services. Our proprietary methodology, the Five Layers of Support (SM), encompasses offerings, processes, people, tools, and metrics -- for a holistic view.
Support strategy definition
Tech support and customer service skills training
Support portfolios
pricing
and sales
Process definition and streamlining
Tool selection and ROI
Support communities
Support websites
Support metrics
Customer success
Customer experience
Customer journey map
Management Consulting
Management Services