Management Consulting - , ,
The purpose is to serve. That is why we people and organizations exist. Making life of others better.In the post industrialization era the productional efficiency is just the green fee for any business rather than competitive edge. This takes us back to the fundamental purpose of serving and to question who is able to create competitive edges through better experiences.Customer focused means concentrating on the customer experience.That is what we do here at Impact Agency – concentrate on building more value to the points where customer experiences happen.It requires leadership and dedication from the company. That is why we start with the management. But after the commitment, the most important thing is to take care of the delivery. Efficiency in better services happens in the front end – with the customer.To serve we were born. Impact is the result.