Infinian Consult
Management Consulting - Cape Town, Western Cape, South Africa
Infinian Consult Employees
Infinian Consult Details
A group of skilled professionals with extensive Contact Centre experience, spearheading innovative high-performance teams of up to 15 direct & 500 indirect / dotted-line reports. We build and develop effective cross-functional operational teams, lean back-office processing and efficient support divisions, enabling an integrated eco-system with the ability to perform multiple functions, across multiple communication / sales channels, multiple locations and across industry verticals (In culturally diverse, complex, cross-functional, hyper-growth, high-volume, fast-paced, ever-changing, omni-channel enabled, 24/7/365 environments)BPO / GBS specialist and Offshoring Advisor with in-depth Contact Centre knowledge, industry insights and actively contributes towards international benchmarking & best practiceExpert at setting up start-up Contact Centre's, turnaround strategy & execution, accelerate sales performance / market share growth, CX journey / mapping, business improvement, change / transformation & client onboarding. Local and international exposure in several industries including: BPO / GBS, Financial Services, E-Commerce, Retail, Education, ICT, Telecoms, ISP, Pay TV & Consumer Info Specialties - Telesales, Lead Generation, Customer Service, Customer Experience, Customer Retention, Debt Collection & Technical SupportPassion: Those who make it happen everyday, our loyal staff & partners
