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Healthcare Contact Center ExpertiseOur service offering is designed to help you at all stages of your contact center lifecycle. Leverage our experience to set up a contact center, select a vendor, transition or bring the function in-house. We can help you manage your vendor or provide the roadmap to solve a particular issue that you are experiencing. We are happy to work flexibly with you and provide you with the support you need.Our services unlock value by : - Creating more meaningful interactions - Generating insights from your data - Consistent KPI delivery - Reducing your direct costsOur experience covers the following types of contact center program:Medical Information, Adverse Event & Product Complaint Intake, Patient Adherence, Patient Assistance Programs, Access & Reimbursement, Inside Sales and Direct to Consumer.Typical consulting projects that we provide include:-Strategy Review-Vendor Selection & On-going Vendor Management-Project Implementation-Performance Optimization Please visit our website for more information
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