LimeBridge Australia (LBA) is part of a worldwide customer experience consulting group that provides a unique approach combining active management principles and effective operational strategies with demand management and continuous improvement methods to maximise customer experience and company performance.We bring together critical elements such as demand reduction, better team structures, optimising staff knowledge, optimising customer access, optimising customer contact interactions, and combine them with effective management methods. LBA have partnered with many large corporations in Australia to improve performance in contact centres. Our proven methodology of research, design and implementation routinely offers 20-30% capacity improvements in medium to large contact centres. - We improve the customer experience through operational transformation and create 20-40% capacity - We deliver benefits in all customer contact points including call centres, self service, retail and back office.- We start with a targeted diagnostic of 4-6 weeks which confirms the customer benefits, the size of the prize and the changes you willl need.- Our point of difference is that we work with and train your people in our methods so that you can improve continuously.Our products, services and testimonials can be found at www.limebridge.com.au

Website: limebridge.com.au

Employees: 20 - 49

HQ:

Location: Melbourne, VIC, AU

Revenue: 1 - 2.5 Million

LimeBridge Australia: Transforming Customer Experience through Operational Excellence LimeBridge Australia (LBA) is a management consulting firm that specializes in improving customer experience through operational transformation. With a unique approach that combines active management principles and effective operational strategies, LBA helps organizations maximize customer satisfaction and company performance. Located in Melbourne, LBA has partnered with numerous large corporations across Australia to improve performance in contact centers, resulting in 20-30% capacity improvements. LBA's methodology involves a targeted diagnostic of 4-6 weeks, which identifies customer benefits, the size of the prize, and the necessary changes. Their approach focuses on working with and training clients' people in their methods, enabling continuous improvement. LBA offers a range of products and services, including diagnose and improve customer service, operational transformation, manage and reduce customer demand, service and sales improvement, and drive continuous improvement. With a proven track record of success, LBA has established itself as a trusted partner for organizations seeking to enhance their customer experience and operational efficiency. Their commitment to delivering benefits in all customer contact points, including call centers, self-service, retail, and back office, sets them apart from other consulting firms. By combining effective management methods with cutting-edge techniques, LBA helps businesses stay ahead of the competition and achieve their goals. To learn more about LimeBridge Australia and their services, visit their website at limebridge.com.au. You can also follow them on LinkedIn to stay up-to-date with their latest news and insights. With a strong reputation in the industry and a passion for improving customer experience, LBA is the ideal partner for any organization looking to take their operations to the next level.

LimeBridge Australia (LBA) is a company that helps other businesses improve their customer service and performance. They do this by using a unique approach that combines different methods to maximize customer satisfaction and company performance. They work with large corporations in Australia to improve their contact centers and have a proven track record of delivering 20-30% capacity improvements. LBA's approach includes understanding customer needs, optimizing staff knowledge, and improving customer access and interactions. They also provide training and support to help businesses continue improving their customer service. Their process typically starts with a 4-6 week diagnostic review to understand the specific needs of the business and identify areas for improvement. This is followed by implementing changes and providing ongoing support to ensure long-term success. LBA's unique approach is focused on working closely with their clients' teams to teach them their methods, so they can continue to improve their customer service over time. This sets them apart from other consulting groups. You can learn more about LBA's products, services, and success stories by visiting their website at www.limebridge.com.au.