Omnichannel International
Management Consulting - Nairobi, Nairobi, Kenya
Omnichannel International Employees
Omnichannel International Details
We are experts in Contact Center Solutions:• Inbound Services - Voice, Chat, Emails, Social Media• Outbound Call Services – Telemarketing, Debt collection, Product Promotion• Call Center Agent Outsourcing• Call Center Trainings - Omnichannel Master Class (Training for Agents, Training for Managers and Training for Executives)• Call Center Design and SetupWe are also Experts in Customer Journey Mapping and Customer Experience Management• CX Strategy Design and Execution• Service Design and Customer Journey Mapping• Culture and Change Management• Customer Research and InsightsWe are also experts in Outsourced Sales and Marketing Agents (Lead Generation)• Sales Outsourcing• Telemarketing and Selling Via Phone• Sales Plan• Contact Database• Market ResearchWe also provide Combined ICT and Shared Service Solutions• Service Desk Services (Phone, Email, and Remote Support)• On-Site Support• IT Service/ Infrastructure Application and Registration• Network Security• Software and Operating System Installation and Maintenance• Hardware Installation and Configuration (Switch/Router/Firewall) and Server Set Up Monitoring
Omnichannel International Technologies
Load Balancers
Apache
CMS
Wix
Fonts
Google Font API
Other
Microsoft Office 365
CSS and JavaScript Libraries
Bootstrap Framework