Ednah Agesa's Contact Details

Ednah Agesa's Company Details

Omnichannel International

Nairobi, Nairobi, Kenya • 8 Employees
Management Consulting

We are experts in Contact Center Solutions:• Inbound Services - Voice, Chat, Emails, Social Media• Outbound Call Services – Telemarketing, Debt collection, Product Promotion• Call Center Agent Outsourcing• Call Center Trainings - Omnichannel Master Class (Training for Agents, Training for Managers and Training for Executives)• Call Center Design and SetupWe are also Experts in Customer Journey Mapping and Customer Experience Management• CX Strategy Design and Execution• Service Design and Customer Journey Mapping• Culture and Change Management• Customer Research and InsightsWe are also experts in Outsourced Sales and Marketing Agents (Lead Generation)• Sales Outsourcing• Telemarketing and Selling Via Phone• Sales Plan• Contact Database• Market ResearchWe also provide Combined ICT and Shared Service Solutions• Service Desk Services (Phone, Email, and Remote Support)• On-Site Support• IT Service/ Infrastructure Application and Registration• Network Security• Software and Operating System Installation and Maintenance• Hardware Installation and Configuration (Switch/Router/Firewall) and Server Set Up Monitoring