Playvox by NICE's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox by NICE powers the world's fastest-growing brands. Our agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.

Website: http://www.playvox.com

Employees: 163

HQ: (415) 854-3801

Location: Sunnyvale, California, US

Revenue: $21 million

PlayVox: Revolutionizing Workforce Engagement Management In today's competitive business landscape, exceptional customer experiences are crucial for brand success. PlayVox, a SaaS company located in Sunnyvale, California, understands this notion and has developed innovative solutions to help organizations unlock the full potential of their employees. With a focus on workforce engagement management (WEM), PlayVox's powerfully simple solutions transform customer care by empowering agents and streamlining support operations. PlayVox's suite of agent-empowering tools includes workforce management, quality assurance, performance, learning, customer AI, and gamification. These solutions seamlessly integrate with modern support operations ecosystems, including Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk. By leveraging these tools, businesses can create a positive and engaging work environment that fosters employee growth and satisfaction, ultimately leading to extraordinary customer experiences. PlayVox's leadership team boasts a wealth of experience in the industry, with executives who have held key roles in companies such as Genesys, Convergys, and Salesforce. With a strong focus on innovation and customer success, PlayVox has established itself as a trusted partner for businesses looking to revolutionize their customer care strategies. In conclusion, PlayVox's cutting-edge WEM solutions are transforming the way businesses approach customer care. By empowering agents and streamlining support operations, PlayVox is helping organizations create exceptional customer experiences that drive brand success. With a strong leadership team and a focus on innovation, PlayVox is poised to continue making a significant impact in the industry for years to come.

Playvox offers simple yet powerful solutions to improve employee engagement and customer satisfaction. We believe that happy employees lead to happy customers, and our tools help businesses bring out the best in their employees. Our suite of tools includes workforce management, quality assurance, performance tracking, learning, customer insights, and gamification, all designed to work seamlessly with popular platforms like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk. With Playvox, businesses can unlock their employees' full potential and provide exceptional customer experiences.