Management Consulting - Toronto, Ontario, Canada
Second Order is a management consultancy focused on helping our clients with customer-related topics such as customer experience improvement, revenue growth, and customer value. We are a federation of independents who work together when it makes sense. We add resources to projects based on the client's industry and current needs – we dig into our networks to bring the right resources to task. Our primary focus is in technology-media-telecom and public sector although we occasionally work in related sectors such as retail and business services.Services include:- Customer centric strategic planning- Customer experience improvement- Customer strategy- Customer loyalty- Revenue and margin enhancement- Pricing strategy and execution- Feasibility studies and program review- Customer insights and stakeholder engagement
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