Soda Social
Marketing & Advertising - London, England, United Kingdom
Soda Social Employees
Soda Social Senior Management
Soda Social Details
'Once again, Madison and the team at Soda Social delivered top-notch community management during a key business period, representing the brand exactly as asked' - Ben Hyde-Hart, Fever-TreeThe social media landscape is evolving, and 1 in 5 customers now use social media to contact a company. Expectations are high, with 80% of people expecting a response within 24 hours, and 30% expecting a reply within an hour.Most companies think they're doing this really well, with 80% reporting that they deliver ‘superior customer service'. But in reality, only 32% of people who use social media to complain are happy with how quickly the business responded.Agencies and brands are moving away from having inhouse community managers – financially, it doesn't make sense. And those that do, will typically work 9-5, Monday to Friday. That time frame only covers 22% of hours in which your customers could be engaging with you – this means you could be missing out on 78% of customer queries, problems, and engagement.That's where we come in.We're trusted partners dedicated to helping our clients drive their business on social media. We offer flexible, affordable community management solutions, for most times of the day or night, over weekends, and bank holidays.We have a team of native-English Community Managers, all of whom we guarantee to have between 2 and 5 years experience in social media, advertising, and marketing. And we always assign team members with relevant experience to your brand or campaign.We also offer services such as crisis management, escalation, social specific FAQ creation, and strategic counsel to facilitate the smooth-handling of your channels.Email Madison today to set up a free strategic consultation. Together we'll discuss your requirements and ambitions, work through any challenges, and get on the right path to making best use of your social media presence. Data sources: Edison research 2019, Blue Frog Media 2019.
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