The Primas Group
Telecommunications - Los Alamitos, California, United States
The Primas Group Employees
The Primas Group Details
Our Primas CX software gives existing contact centers state-of-the-art technology without undergoing massive upgrades or having to move to the cloud. Choose the capabilities you want and get them up and running in days - not months. And our solutions won't break your budget. We also offer customer programming to meet your unique requirements. Primas CX features include:* Pre-Dial solutions that reduces hold time to ~30 seconds* EasyPay secure bill payment integration via multiple channels* Experience Pop with recent historical contact info and repeat caller alert* Automated Post Call Survey that integrates CRM, ACD and IVR* First Call Resolution that monitors call data for cradle to grave historical records* Also Chatbot, Screen pop, Dropped Call Auto Reconnect, Click to be Called, Social Media Messaging/Monitoring, Screen Share, Video Chat, Appointment Reminders and more
The Primas Group Technologies
Load Balancers
Varnish
CMS
Wix
Social Login
Facebook Login (Connect)
Other
Microsoft Office 365
Analytics and Tracking
Woopra