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The Primas Group
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Our Primas CX software gives existing contact centers state-of-the-art technology without undergoing massive upgrades or having to move to the cloud. Choose the capabilities you want and get them up and running in days - not months. And our solutions won't break your budget. We also offer customer programming to meet your unique requirements. Primas CX features include:* Pre-Dial solutions that reduces hold time to ~30 seconds* EasyPay secure bill payment integration via multiple channels* Experience Pop with recent historical contact info and repeat caller alert* Automated Post Call Survey that integrates CRM, ACD and IVR* First Call Resolution that monitors call data for cradle to grave historical records* Also Chatbot, Screen pop, Dropped Call Auto Reconnect, Click to be Called, Social Media Messaging/Monitoring, Screen Share, Video Chat, Appointment Reminders and more