Management Consulting - Greenwood Village, Colorado, United States
TriSynergy Consulting LLC is an independent consulting firm serving executives responsible for customer satisfaction, customer service, and customer relationship management. We are CRM and contact center strategy, business process, and technology experts helping companies like yours succeed. We focus on helping you plan and implement your customer-oriented investments to produce rapid, visible, measurable returns. You benefit – by leveraging our experience, our clients consistently complete projects that produce greater returns in less time with lowered risks and costs. Our services include: • Contact Center Assessments• Continuous Process Improvement Facilitation, Analysis, Design, and Implementation • Contact Center Strategy and Planning • Technology Planning, Requirements, Design, Vendor Selection, and Technology Project Management• Contact Center Site Selection• Training Design and Delivery• Interim Contact Center Management• Contact Center Outsourcing Assistance – Evaluation, Selection, Implementation, Relationship Management • Speech AnalyticsWe team with our clients to tailor our services to support their goals for business change and improvement in many different areas, including:• Marketing/Sales/Order Entry• Application/Enrollment• Payment Processing/Collections• Technical Support• Field Service• Dispatch• Voice of the Customer• Agent Training, Quality Monitoring, and Performance Management• Workforce Management, Scheduling, Forecasting• Knowledge Base Management/Content Management LifecyclesSuccessful projects require synergy between your people, processes, and technologies. Synergy is what you should expect when you engage a consulting firm to help you accomplish change - TriSynergy delivers.
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