Aaron King's Company Details
Chicago, IL, US • 250 - 499 Employees
SaaS
Mattersight helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers. With the industry's largest database of customer behavioral profiles and advanced analytics, Mattersight pairs customers to the agent best-suited to handle the customer's unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.
Analytics
Big Data
Customer Experience
Customer Satisfaction
Speech Analytics
Predictive Analytics
Call Recording & Screen Capture
Performance Management
Sales
Collections
Customer Retention
Fraud
Back Office Operations
Call Center
Contact Center
Call Recording & Screen Capture
Call Routing Software
Personality Analysis
Call Monitoring
Compliance
Sales Effectiveness
Voice of the Customer
Artificial Intelligence
Machine Learning
Agent Coaching
Conversation Data
Agent Desktop Capture
QA Automation
Behavioral Communication Training
Call Storage & Retrieval
Service & Support
Productivity
Outsourcer Performance
Claims
Data Security & Privacy
Performance-Based Pricing
Behavioral Call Routing
Predictive Behavioral Routing
Call Storage & Retrieval
Service & Support
Data Security & Privacy
B2B
SaaS
Information Technology and Services
Enterprise Software Network Solutions
Information Technology