Mattersight helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers. With the industry's largest database of customer behavioral profiles and advanced analytics, Mattersight pairs customers to the agent best-suited to handle the customer's unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.

Analytics Big Data Customer Experience Customer Satisfaction Speech Analytics Predictive Analytics Call Recording & Screen Capture Performance Management Sales Collections Customer Retention Fraud Back Office Operations Call Center Contact Center Call Recording & Screen Capture Call Routing Software Personality Analysis Call Monitoring Compliance Sales Effectiveness Voice of the Customer Artificial Intelligence Machine Learning Agent Coaching Conversation Data Agent Desktop Capture QA Automation Behavioral Communication Training Call Storage & Retrieval Service & Support Productivity Outsourcer Performance Claims Data Security & Privacy Performance-Based Pricing Behavioral Call Routing Predictive Behavioral Routing Call Storage & Retrieval Service & Support Data Security & Privacy B2B SaaS Information Technology and Services Enterprise Software Network Solutions Information Technology