Alexander Daniel's Colleagues at eMatrix Training
Alexander Daniel's Contact Details
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eMatrix Training
Alexander Daniel's Company Details
The eMatrix team is an experienced team providing unique collections & vulnerability training and coaching services that draw on valuable experience of CEO leadership and operational management and on specialist backgrounds within;- Debt recovery & call centres- Trained psychology & counselling- University Lecturing in family violence & welfare law- Expertise in quality and dispute resolution- Energy/water consumption reduction strategies- Financial Counselling & LiteracyServices offered include:- Training & Coaching (Specialising in Collections, Customer Engagement, Financial Difficulty, Vulnerable Customers, Family Violence, Leadership, Resilience, Professional Development)- Long term Coaching Programs (Insourced Consultants)- Quality Framework Development & Call Quality Outsourcing- Collector Behavioural Profiling - Assess key traits for people suited to specialist teams- Sustainability Programs (Train the Trainer/Toolkits/E-Learning Modules/Interactive knowledge databases)