Benedicta Darkoah's Contact Details

Benedicta Darkoah's Company Details

Experience Worx

Cape Town, Western Cape, South Africa • 12 Employees
Management Consulting

Our business is the Customer experience (CX). Experience Worx believes that the ability to consistently deliver memorable, distinctive and compelling Customer experiences is NOW MORE THAN EVER (post lockdown) a sure-fire way of gaining a competitive advantage in today's highly competitive and extremely challenging marketplace. We believe that the Customer experience is the axis around which strategy, the brand promise and the corporate culture (the way things are done) revolve. To this end we passionately believe in the adage: "The brand promises, but the experience delivers!" We do not view any aspects of business in isolation and have developed an integrated approach to CX - from real time Customer research, through crafting / designing awesome experiences and thereafter defining the standards that underpin these experiences through experience blueprinting. Aligning management teams to understand their roles in the management of the experience is central to ensuring that the experience unfolds in the intended way. Once management have been aligned, training of employees can commence. Our customised training programmes focus on making the shift from providing mere Customer satisfaction to creating loyal Customers by way of bespoke video based training that is aligned to the blueprint. Listening systems give feedback from actual Customers (SatSurv - online satisfaction survey platform) or Mystery Customers (CXPrism online Mystery Customer platform & dashboard) on whether the experience is actually unfolding in the intended way with regards to consistency of adherence to standards, as well as providing in-depth details regarding the experience. We are a high energy, innovative, leading edge thinking kind of company. We are absolutely passionate about creating experiences that are memorable, distinctive and compelling. Experience Worx is able to light the fires within your organisation, unleashing a creative energy designed to critically rethink the nature of CX