Craig Martin's Colleagues at The FYI Group
Craig Martin's Contact Details
South Africa
The FYI Group
Craig Martin's Company Details
The FYI Group was originally established to support business operational transformation in the education sector. We have expanded to include the NFP and health care services sector in Australia and New Zealand and membership based organisations globally.We have an extensive history and passion for managing transformational change supporting Higher and Vocational Education and Not-For-Profits in Australia and New Zealand both Private and Government based.The FYI Group delivers results with a proven ability to consult and influence at all levels within an organisation. Led by Rowena, the business has considerable experience building and leading digital transformation programs harnessing agile to impact processes, systems and tools at an enterprise level often in a complex compliance and regulatory based environment.We manage business transformation programs that involve a systematic approach to support both the organisation and the individuals within it. Our experience focuses on the core need to plan for the change and engage at all levels and drive benefit realisation.We are a collective of individuals that have acquired knowledge from a vast array of roles and interactions to guide and support improvement and service innovation. Key services include:- Project Management – Lean, Agile and Waterfall- Technology strategy development and design - Business Workflow transformation including CRM - Development and implementation of change management training programs - Continuous Improvement - Customer acquisition and experience (retention)- CX strategy, design and implementation including Customer lifecycle mapping, Human Centred DesignCurrent and Recent clients include; La Trobe University, Victoria University, Bendigo Kangan Institute, CPA Australia, Benetas, ABBTF, humanIT, Global Training Institute, MCI Institute, Candlefox Education Marketing, Didasko, Learning Seat.