Kelly Forbes

Director of Sales and Marketing at Lemongrass Marketing - Oxford, ENG, UK

Kelly Forbes's Contact Details
HQ
Location
London, England, United Kingdom
Company
Lemongrass Marketing
Kelly Forbes's Company Details
Lemongrass Marketing logo, Lemongrass Marketing contact details

Lemongrass Marketing

Oxford, ENG, UK • 20 - 49 Employees
Leisure/Hospitality

As painful economically as the COVID-19 pandemic has been, it can provide a critical reset for travel brands – to address persistent challenges in their offering. Tourist boards, hotels, tour operators and travel start-ups need to look at travel not from their own perspective but the customer's – by mapping the process that a traveller undergoes before, during, and after a trip. Mapping the customer journey helps tourist boards, hotels and operators understand the underlying customer needs, pain points and micromoments of intent in their decision making process. This in turn means they are able to market to travellers in a personalised and seamless way, increasing revenue and reducing costs.Through these insights travel brands are able to learn where and how they can differentiate themselves and generate a competitive advantage – the "right to win" for a given customer or target demographic.We then translate these insights into actionable PR, social, marketing and digital plans – and deliver on them. Lemongrass Marketing Consultancy: Customer journey mapping, audience insights, performance data, strategic planningLemongrass Marketing Delivery: PR, social, digital, SEO, web, brandLemongrass Marketing sets itself apart by a strong, values-driven culture and the agency is en route to becoming the UK's first travel communications B-Corp, a community of companies that use the power of business as a force for good. B-Corps' aim is to create a sustainable, inclusive economy by reducing poverty and inequality, creating high-quality jobs and a healthier environment.

travel PR Sales representation PR luxury travel hotels & destination marketing hotels & destination marketing
Details about Lemongrass Marketing
Frequently Asked Questions about Kelly Forbes
Kelly Forbes currently works for Lemongrass Marketing.
Kelly Forbes's role at Lemongrass Marketing is Director of Sales and Marketing.
Kelly Forbes's email address is ***@lemongrassmarketing.com. To view Kelly Forbes's full email address, please signup to ConnectPlex.
Kelly Forbes works in the Leisure/Hospitality industry.
Kelly Forbes's colleagues at Lemongrass Marketing are Kelly Forbes, Marielle Ruiz, Al Moghadam, Thi Srichantuek, Victoria Martinelli, Abigail Best and others.
Kelly Forbes's phone number is
See more information about Kelly Forbes