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Equinox Agents
Nilofer Shaikh's Company Details
For growing B2B SaaS software companies who have between 100 and 500 employees, Equinox is the leading provider of 24/7 live chat teams for technical support that drastically increases quality while spending less. We serve as an extension of the in-house teams and deliver the same or better quality at a reduced cost. Unlike outsourced body shops, we have high-quality, dedicated and software - agnostic technical teams that only work with B2B SaaS companies. Our results have enabled a company to save $1M a year, while improving support quality and lead generation. - We cover the hours you don't. - We take responsibility for the support you want us to. - We scale our resources within 24 hours to match your requirements. - We take ownership of your customers for the resolution of their queries.- 90+ CSAT | Live Dashboards | 7+ Metrics Tracked at 4 Levels each | Regular Training Sessions