Patrick Song's Contact Details

Patrick Song's Company Details

Refundid

N/A, N/A, au • 18 Employees
Technology Consulting/Tech Services

Now partnered with over 200+ retailers across Australia, USA, and New Zealand, including brands such as Country Road Group, Adore Beauty, Princess Polly, PE Nation, DISSH, and Culture Kings. Refundid helps these retailers service their customers by giving them a range of return options. This includes the revolutionary instant refund, where Refundid fronts their refund within seconds of lodging their return online, at no risk to the retailer – It’s a win-win! For retailers, first and foremost, Refundid provides data and analytics to help reduce return rates. We have shifted what was once considered the 'necessary evil' into a strategy that helps retain more customers and acquire new ones. By providing automation and visibility to their customers, retailers can reduce their customer service inquiries and create efficiencies across warehousing teams. We are turning a pain point into an opportunity to create incremental value. With over 76% of customers looking at a returns policy before purchasing, Refundid has become a trust badge for customers, giving them the confidence to shop online, knowing that their post-purchase experience will be stress-free.