Sally Crawford's Colleagues at Opsivity
Sally Crawford's Contact Details
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Portland, Oregon, United States
Opsivity
Sally Crawford's Company Details
We are changing the way enterprises provide product support to field technicians and equipment users. The SnapSupport platform enables support teams to collaborate with field teams in real-time to resolve issues much faster, improving productivity and customer satisfaction.With SnapSupport's mobile app, technicians or end users can use pictures and videos to describe and report the problem in seconds. The issue is then routed in real-time to the most appropriate experts who can help solve the issue. The team can then collaborate using chat, video or smart glasses to solve the issue quickly. In addition to the team of experts, SnapSupport brings all data required to solve the issue such as real-time data from equipment using IoT connectivity, knowledge from past cases, and appropriate documents for expedited assistance.