Tapan Nangia's Colleagues at FCI CCM, Inc.
Tapan Nangia's Contact Details
212-225-8430
FCI CCM, Inc.
Tapan Nangia's Company Details
FCI is a Global provider of Customer Experience Management (CXM) solutions enabling consumer facing businesses of all sizes deliver exceptional customer experience with the help of a dynamic, interactive and hyper-personalized communications (batch, on-demand, ad-hoc). Our solutions and services help businesses break down silos, achieve automation and usher consistencies in delivering omnichannel communications that are not only engaging & interactive but strictly adhere to regulatory compliance, stay consistent with the brand voice and meet their CX objectives to drive business growth.Our mission is to help organizations make:- Real-time interactions data-driven & contextual.- Communications bi-directional & hyper-personalized.- Innovate, create and manage customer relationships.Industries We Serve:- Banking & Capital Markets- Insurance (Life, General & Health)- Healthcare- Energy, Utilities, Oil & GasValue We Deliver: - Achieve Personalization at scale- Conversation like experience- Reduced churn & Higher customer retention- Improve experience across the customer lifecycle- Superior Digital Customer Experience