Professional Training & Coaching - Toronto, Ontario, Canada
As a Certified Speaking Professional, Katie has inspired audiences around the world to think differently about customer service and leadership. She imparts skills to change behaviour, which has a positive effect on the experience offered to customers and team members.With a unique approach; she focuses on developing the C.O.R.E. confidence and skills of team members when creating tailored standards for each organization.Over the last 15 years, Katie has honed her skill in customer service, operations, and sales in the retail, medical, and automotive space. Her experience extends from leading operation departments nationwide to inspiring front-line team members; transforming ideas into sustainable systems and processes.
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