Operata is the experience management platform for cloud contact centers.Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Then uses machine learning to diagnose issues, automatically take action and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's.

Website: operata.com

Employees: 10 - 19

HQ: N/A

Location: Melbourne, VIC, AU

Revenue: 1 - 2.5 Million

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Operata: Revolutionizing Cloud Contact Centers with AI-Powered Experience Management In the bustling city of Melbourne, Australia, a cutting-edge software company is making waves in the professional services industry. Operata, founded in 2017, has developed an innovative experience management platform designed specifically for cloud contact centers. With a focus on harnessing the power of machine learning, Operata's platform monitors performance, analyzes quality data, and provides real-time insights to enhance the customer experience. The company's Co-Founder and CEO, Romilly Blackburn, along with Co-Founder and COO, Andy Scott, have led the charge in creating a scalable, simple to deploy SaaS solution that has already been adopted by leading insurers, telcos, banks, and MSPs. Operata's platform has proven to increase the accuracy of evaluations, assure quality migration, accelerate adoption, and enhance service performance and reporting. Operata's impressive features have earned the company recognition and praise within the industry. The platform's ability to diagnose issues, automatically take action, and communicate with agents in real-time has revolutionized the way contact centers operate. With a strong team of experienced executives, including Franco Trimboli, Chief Product Officer, and John Mitchem, Co-Founder and CTO, Operata is well-positioned for continued success and growth in the competitive professional services software market.

Operata is a platform that helps cloud contact centers manage their operations. It tracks and analyzes data from calls to identify issues and improve the center's performance. It uses machine learning to find problems, take action, and give agents feedback. This makes evaluations more accurate, ensures quality improvement, and increases service performance. Operata is a global solution that can be easily deployed and is used by many well-known companies.