Gene Duncan

Chief Operating Officer at MainTrax - Chisago City, MN, US

Gene Duncan's Colleagues at MainTrax
Scott Bakken

Chief Executive Officer

Contact Scott Bakken

Drew Maione

Business Analyst/Software Developer/IntegrationEngineer

Contact Drew Maione

Gene Duncan's Contact Details
HQ
612-817-4090
Location
Stillwater,Minnesota,United States
Company
MainTrax
Gene Duncan's Company Details
MainTrax logo, MainTrax contact details

MainTrax

Chisago City, MN, US • 20 - 49 Employees
Management Consulting

MainTrax helps organizations harness business intelligence through speech and voice analytics technology to optimize contact center performance. MainTrax also has worked with over a dozen different speech technologies helping over 300 contact centers best utilize their speech analytics software. Free of allegiance to any one speech technology, MainTrax helps companies in a variety of ways:- Speech analytics services to help companies build their business applications with categories, complex language patterns and business rules.- Speech to text comparison workbench to help companies determine best transcription vendor for accuracy, speed and price. (10 different STT vendors)- Analytics workbench to apply business rules against transcriptions to generate voice data insights for BI tools. Any STT tool pushed to any BI tool.- Extract voice data from legacy recording with meta data for analytics, transcription, reporting and other technology engines. Convert nonstandard audio recordings into standard files in near real time.

Speech Analytics Professional Services Text Analytics Strategy Customer Experience Talent Acquisition Human Resources Contact Center Call Center Agent Attrition CSAT pre hire assessment voice analytics Management Consulting Information Technology and Services
Details about MainTrax
Frequently Asked Questions about Gene Duncan
Gene Duncan currently works for MainTrax.
Gene Duncan's role at MainTrax is Chief Operating Officer.
Gene Duncan's email address is ***@maintrax.com. To view Gene Duncan's full email address, please signup to ConnectPlex.
Gene Duncan works in the Information Technology & Services industry.
Gene Duncan's colleagues at MainTrax are David Patchen, Scott Bakken, Maria-Gabriela Fielding, Drew Maione and others.
Gene Duncan's phone number is 612-817-4090
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