Gene Duncan's Colleagues at MainTrax
Gene Duncan's Contact Details
612-817-4090
Stillwater,Minnesota,United States
MainTrax
Gene Duncan's Company Details
MainTrax helps organizations harness business intelligence through speech and voice analytics technology to optimize contact center performance. MainTrax also has worked with over a dozen different speech technologies helping over 300 contact centers best utilize their speech analytics software. Free of allegiance to any one speech technology, MainTrax helps companies in a variety of ways:- Speech analytics services to help companies build their business applications with categories, complex language patterns and business rules.- Speech to text comparison workbench to help companies determine best transcription vendor for accuracy, speed and price. (10 different STT vendors)- Analytics workbench to apply business rules against transcriptions to generate voice data insights for BI tools. Any STT tool pushed to any BI tool.- Extract voice data from legacy recording with meta data for analytics, transcription, reporting and other technology engines. Convert nonstandard audio recordings into standard files in near real time.