Scott Bakken's Colleagues at MainTrax
Scott Bakken's Contact Details
612-817-4090
Greater Minneapolis-St. Paul Area
MainTrax
Scott Bakken's Company Details
MainTrax helps organizations harness business intelligence through speech and voice analytics technology to optimize contact center performance. MainTrax also has worked with over a dozen different speech technologies helping over 300 contact centers best utilize their speech analytics software. Free of allegiance to any one speech technology, MainTrax helps companies in a variety of ways:- Speech analytics services to help companies build their business applications with categories, complex language patterns and business rules.- Speech to text comparison workbench to help companies determine best transcription vendor for accuracy, speed and price. (10 different STT vendors)- Analytics workbench to apply business rules against transcriptions to generate voice data insights for BI tools. Any STT tool pushed to any BI tool.- Extract voice data from legacy recording with meta data for analytics, transcription, reporting and other technology engines. Convert nonstandard audio recordings into standard files in near real time.