Maria-Gabriela Fielding

Account Coordinator at MainTrax - Chisago City, MN, US

Maria-Gabriela Fielding's Colleagues at MainTrax
Scott Bakken

Chief Executive Officer

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Drew Maione

Business Analyst/Software Developer/IntegrationEngineer

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Gene Duncan

Chief Operating Officer

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Maria-Gabriela Fielding's Contact Details
HQ
612-817-4090
Location
Company
MainTrax
Maria-Gabriela Fielding's Company Details
MainTrax logo, MainTrax contact details

MainTrax

Chisago City, MN, US • 20 - 49 Employees
Management Consulting

MainTrax helps organizations harness business intelligence through speech and voice analytics technology to optimize contact center performance. MainTrax also has worked with over a dozen different speech technologies helping over 300 contact centers best utilize their speech analytics software. Free of allegiance to any one speech technology, MainTrax helps companies in a variety of ways:- Speech analytics services to help companies build their business applications with categories, complex language patterns and business rules.- Speech to text comparison workbench to help companies determine best transcription vendor for accuracy, speed and price. (10 different STT vendors)- Analytics workbench to apply business rules against transcriptions to generate voice data insights for BI tools. Any STT tool pushed to any BI tool.- Extract voice data from legacy recording with meta data for analytics, transcription, reporting and other technology engines. Convert nonstandard audio recordings into standard files in near real time.

Speech Analytics Professional Services Text Analytics Strategy Customer Experience Talent Acquisition Human Resources Contact Center Call Center Agent Attrition CSAT pre hire assessment voice analytics Management Consulting Information Technology and Services
Details about MainTrax
Frequently Asked Questions about Maria-Gabriela Fielding
Maria-Gabriela Fielding currently works for MainTrax.
Maria-Gabriela Fielding's role at MainTrax is Account Coordinator.
Maria-Gabriela Fielding's email address is ***@maintrax.com. To view Maria-Gabriela Fielding's full email address, please signup to ConnectPlex.
Maria-Gabriela Fielding works in the Information Technology and Services industry.
Maria-Gabriela Fielding's colleagues at MainTrax are David Patchen, Scott Bakken, Drew Maione, Gene Duncan and others.
Maria-Gabriela Fielding's phone number is ["(786) 266-5029"]
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