Integrations

ConnectPlex provides developers the ability to integrate with our software through developer APIs. With 7,000+ integrations across cloud apps and services, our integration solutions amplifies the effectiveness and impact of your bot—whether it's streamlining processes, automating tasks, or enhancing customer experiences.
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Build On Existing Systems

Make the most of your existing technology investments without replacing entire systems. Our integration tools act as connectors that enable different applications and platforms to communicate and share data smoothly. Using existing technology rather than replacing it will help avoid interruptions in your business operations.

Custom Integrations

For existing, custom built software that does not have ready APIs, our team can develop custom integrations. This will ensure a smooth connection between your existing software, current technology architecture and additional tools within the ConnectPlex platform.

Synchronized Data Flow

ConnectPlex APIs help with a streamlined and synchronized data flow between systems, facilitating seamless information exchange across applications. This approach eliminates manual data entry, minimizes errors, and enhances overall efficiency.

Ready Product Integrations

Omnichannel

Create your AgentBot once and deploy it across multiple platforms. Our AgentBots are OmniChannel and can be accessed through the web, email, voice (including phones, IVRs and voice assistants such as Alexa), enterprise messengers (such as Teams, Slack and Chat) and social media (such as WhatsApp, FB and X).

CRM

ConnectPlex AgentBots can integrate with popular CRM tools such as Hubspot, Salesforce, Microsoft Dynamics 365 and Zoho CRM. This allows our AgentBots to efficiently create, update, search records in different fields of these software to enhance customer engagement.

Helpdesk

Our API can integrate with helpdesk products such as Freshdesk, Zendesk, Servicenow and Jira. This allows users to create and follow up on tickets, and get status updates from our AI Agents itself.

HR

Our AgentBots provide authentication and integration with HRMS systems such as BambooHR, Freshteam and Successfactors. This helps our users get all employee data and employee specify policy information through ConnectPlex AgentBots.

Voice

Voice apps can be integrated with ConnectPlex AgentBots to provide AI-first automation on voice channels. We can integrate with products such as existing IVR systems, Google Home, Twilio, Amazon Alexa and others.

Retail and eCommerce

We build eCommerce AI Agents that integrate with the most popular eCommerce systems including Shopify, Magento and Woocommerce. This allows customers to get revolutionary retail experiences by replicating real life sales person experiences significantly better than prior technology tools.

Live Chat

ConnectPlex AgentBots can integrate directly with live chat agents such as Freshchat, Amazon Connect live chat, etc This allows to seamlessly transfer an ongoing chat to a live agent for personalized assistance on complex issues.

Payments

Our AI Agents can directly integrate with local payment gateways to help your customers pay online through the AgentBot. This allows users to access functionality such as generating payment links, initiating refunds, and checking the status of refunds through the ongoing chat session.

Knowledge Management

Enterprises can integrate our platform with data hubs such as SharePoint and AWS to get real time answers to users based on information available in these tools. This allows our AI Agents to act as advanced document cognition engines and act as an expert in house assistants over large knowledge bases.

Other Tools / Utilities

ConnectPlex AgentBots can integrate with several popular third party tools and utilities such as WordPress, Google calendar, Slack, CleverTap, Google sheets, Oracle Responsys and others to provide easy access to the functionalities offered by these software.

Besides the above integrations, ConnectPlex AgentBots can be integrated with over 7000+ popular app families, offering extensive compatibility with a wide range of tools and services. The ConnectPlex Knowledge Base, provides details of the developer API integration process, ensuring that your team can effectively link the AgentBot with these applications and customize its functionality to meet your specific needs.