Personalization and Integrations

• Versatile AI Bots: Access a range of AI Bots tailored for diverse functions such as sales, support, recruitment, and personalized user engagement that uses 10 Natural Language Processing (NLP) workflows.
• Custom Audio: Bots can be trained with your own voice or you can choose from 100+ diverse voices from our extensive voice library to reflect the tone and context that aligns with the users brand.
• Custom Video: Create personal video avatars or select from our ready video library. These avatars display basic facial expressions and synchronize lip movements with spoken dialogue, creating a lifelike representation that resonates with users on a more personal level.
• Advanced Branding: Customize your chatbot’s size, color, font, dark mode, and other visual elements along with tone of voice and personality, to align with your corporate branding and develop a fully white-labeled solution.
• FAQ Generation: Bots automatically generates and updates Frequently Asked Questions (FAQs) based on the most common queries and interactions they encounter and simplifies the process of maintaining an up-to-date knowledge base.
• 7000+ Integrations: Offers developers the capability to integrate our software via developer APIs, featuring over 7,000+ integrations across cloud applications and services to streamline processes, automate tasks and enhance customer experiences.

Enterprise Ready

• LLM Selection: LLM (Large Language Model) provides flexibility to experiment with different training models for your chatbot. Select from various AI models to fine-tune the chatbot's understanding and improve accuracy.
• Deployment Options: Choose from On-Premise, Hybrid, or Cloud deployment options to align with your organization's security, control, and scalability needs.
• Enterprise AI Features: Our AI bots use Contextual Memory to remember past interactions and preferences, delivering increasingly personalized and efficient user experiences over time without human intervention.
• Enterprise Architecture: Integrate your existing software architecture, whether at the front-end, middleware, or backend layers, into the modular and scalable ConnectPlex framework for enhanced flexibility and performance.
• Knowledge Management: Consolidates information from all data sources within your organization and creates a centralized repository that streamlines information integration, provides user-friendly access, and ensures continuous updates.
• AI Analytics: Offers predictive assistance and sentiment analysis for deeper insights, allowing us to anticipate user needs and effectively measure customer satisfaction.
• AI Analytics: Offers predictive assistance and sentiment analysis for deeper insights, allowing us to anticipate user needs and effectively measure customer satisfaction.
• To learn more about our Enterprise Ready Solutions, please book a demo for a detailed discussion.

User Insights and Monitoring

• Visitor Tracking: Monitor the location of chatbot users by tracking their IP addresses.
• Insight Engine: Offers advanced analytics and AI-driven insights to uncover patterns in customer behavior, enabling more informed decision making.
• Physical World Integration: Integrate physical world systems, such as IoT devices, with chatbots to provide seamless interactions that bridge digital and physical environments.
• User Journey Analysis: Map and analyze user journeys across touchpoints, to identify opportunities and enhance user experience and engagement.
• Churn Prediction: Uses predictive analytics to identify users likely to discontinue services or products and proactively engage them to improve retention.
• Live Notifications: Receive instant alerts whenever users engage with the chatbot, whether through inquiries, feedback, or any other interactions.
• Real-Time Handover: This feature allows seamless transitions from AI chatbots to human agents while preserving conversation context, ensuring users receive personalized support without having to repeat themselves.
• Compliance Monitoring: Automatically ensure regulatory compliance using systematic checks and AI algorithms that detect risks and discrepancies in real-time while adapting to changing regulations.