Onboarding and Billing
- Automate registration, verification, and new account creation.
- Assist customers with billing inquiries, payment options, and account balances.
- Guide customers through the process of setting up new utility services or transferring existing services.
- Display historical usage data and trends to help customers understand their consumption patterns.
Service Requests and Issue Resolution
- Send out reminders on text and voice channels to ensure timely collections.
- Send out proactive notifications on outages, usage status, pickup schedule, and more.
- Integrate with incident management systems for seamless coordination of response efforts.
- Allow customers to submit service requests for repairs, maintenance, or readings.